Terms & Conditions

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Please read through the following Terms & Conditions carefully before purchasing any products, booking a salon appointment, or enrolling in a Joyce Wells Academy course. By proceeding with a purchase or booking, you agree to the terms outlined below.

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Appointments & Deposits

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To secure any appointment at Joyce Wells Ltd—including salon services, hair extension consultations, or Academy training sessions—we may require a non-refundable deposit at the time of booking.

• Deposits ensure your slot is reserved and are deducted from the final balance of your service.

• Changes to your booking must follow the Cancellation Policy below.

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Cancellation & Rescheduling Policy

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We understand that plans can change. To cancel or reschedule an appointment or Academy course:

• A minimum of 48 hours’ notice is required.

• If you are unable to attend your appointment or training and give adequate notice, your deposit can be transferred to a new date, subject to availability.

• Deposits are non-refundable under all circumstances.

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Joyce Wells Gift Vouchers

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Our gift vouchers are a flexible way to treat yourself or a loved one. They can be redeemed for:

• Any salon service

• Joyce Wells retail products

• Select Joyce Wells Academy courses (unless otherwise stated)

Please note:

• Vouchers are redeemable in-salon only and cannot be used online.

• All vouchers are non-refundable and valid for 6 months from the date of purchase.

• You must present your voucher or provide the order number when redeeming.

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Products & Online Orders

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Joyce Wells Ltd offers a curated selection of professional haircare products available for purchase both in-salon and online.

• All product sales are final unless the item is faulty or damaged upon delivery.

• Please check product suitability before purchase. If unsure, our team is happy to advise you.

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Joyce Wells Academy Courses

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When booking a training course through the Joyce Wells Academy:

• A non-refundable deposit is required to secure your place.

• Full payment is due by the date specified upon registration.

• If you need to reschedule, please provide at least 48 hours’ notice to transfer your deposit to a new date (subject to availability).

• Courses are non-refundable once commenced or completed.

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For any questions regarding these Terms & Conditions, please contact us directly via phone or email. Our team will be happy to help.